Delivery Policy

  1. General Information This Delivery Policy applies to all purchases made through the trackyard.ie website ("the Website"). By placing an order on the Website, you agree to comply with the terms and conditions outlined in this policy.

  2. Shipping Methods and Timeframes We use "The Pallet Network" to delivery our daily orders in a timely manner. The Pallet Network is the number one freight distribution service for palletised goods in Ireland with a network of 25 regional transport companies, our Pallet Network Members. We deliver and collect pallets and carton freight in every County in Ireland on an overnight delivery service. We are the only network in Ireland or the UK that has achieved ISO9001:2015 accreditation for both the central hub and for every network depot.  The shipping methods available and estimated delivery timeframes will be displayed during the checkout process. Please note that delivery times may vary depending on factors such as the shipping destination, product availability, and any unforeseen circumstances beyond our control.

  3. Shipping Destinations We offer shipping to select destinations as indicated on the Website. If your shipping address falls outside the available shipping destinations, we may be unable to fulfil your order. In such cases, we will notify you and provide a refund if applicable.

  4. Shipping Costs Shipping costs will be calculated and displayed during the checkout process. The applicable shipping charges may vary depending on the shipping method selected, the weight and dimensions of the package, and the destination. Please review the shipping costs before completing your purchase.

  5. Order Processing Time Upon receipt of your order, we will process it as quickly as possible. Please allow for a processing time of "Same Day" before your order is shipped. We will notify you in case of any unexpected delays or issues regarding the processing of your order.

  6. Order Tracking Once your order has been shipped, we will provide you with a tracking number, if applicable. You can use this tracking number to monitor the progress of your shipment on the relevant courier's website or tracking platform. Please note that tracking information may take some time to be updated after the order is shipped.

  7. Delivery Confirmation and Receipt Upon delivery of your order to the shipping address provided, it is your responsibility to ensure that someone is available to receive and sign for the package, if required. The recipient's signature may be requested as proof of delivery. Please carefully check the delivered items for any damages or discrepancies and promptly notify us of any concerns.

  8. Non-Delivery or Delayed Delivery In rare cases, circumstances beyond our control may result in non-delivery or delayed delivery of your order. If your order does not arrive within the estimated timeframe, please contact us and we will investigate the matter. We will make our best efforts to resolve any issues and ensure a satisfactory resolution.  TrackYard is not responsible for losses due to late or non-delivery, loss of earnings, delays on projects or be responsible for any other form of compensation.

  9. International Customs and Duties For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the recipient. It is recommended that you familiarize yourself with the customs regulations and fees applicable in your country before placing an order.

  10. Contact Information If you have any questions or require further assistance regarding our Delivery Policy, please contact our customer support team through the contact information provided on the Website.

By placing an order on the trackyard.ie Website, you acknowledge that you have read, understood, and agree to be bound by this Delivery Policy.