Returns Policy

  1. General Information This Returns Policy applies to all purchases made through the trackyard.ie website ("the Website"). By placing an order on the Website, you agree to comply with the terms and conditions outlined in this policy.

  2. Eligibility for Returns We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, you may be eligible to return the item(s) subject to the conditions stated below:

  • The return request must be made within 14 days from the date of delivery.
  • The item(s) must be in its original condition, unused, undamaged, and in its original packaging.
  • The item(s) must be accompanied by the original proof of purchase or order confirmation.
  1. Return Process To initiate a return, please follow the steps below:
  • Contact our customer support team through the contact information provided on the Website and provide your order details and reason for the return.
  • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.
  • Package the item(s) securely in the original packaging, including all accessories and documentation originally included.
  • Clearly write the RMA number on the outer packaging.
  • Ship the return package to the address provided by our customer support team. Please note that the return shipping costs are the responsibility of the customer unless otherwise specified.
  1. Refunds and Exchanges Upon receipt and inspection of the returned item(s), we will process the refund or exchange according to your request and in accordance with the following guidelines:
  • Refunds: If eligible, a refund will be issued to the original payment method used for the purchase. Please allow for a processing time of [insert processing time] after we receive the returned item(s). The refunded amount may exclude any original shipping charges unless the return is due to an error on our part.
  • Exchanges: If eligible and subject to product availability, we will arrange for the exchange of the returned item(s) with a replacement item of equal value or assist in finding a suitable alternative.
  1. Non-Returnable Items Certain items are non-returnable, including but not limited to:
  • Tracks ordered that are the size Ordered by the Customer at time of Ordering.
  • Tracks that have been damaged during the fitting process.
  • Items specified as non-returnable on the product page, at time of order, on the Sales Invoice or on the Delivery Note. 

  1. Damaged or Defective Items If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue and provide instructions for returning the item if necessary.

  2. Return Shipping Errors In the event that we have made an error with your order, such as sending the wrong item or quantity, please contact our customer support team as soon as possible. We will rectify the situation and provide instructions for returning the item if necessary. Return shipping costs will be reimbursed in such cases.

  3. Contact Information If you have any questions or require further assistance regarding our Returns Policy, please contact our customer support team through the contact information provided on the Website.

By placing an order on the trackyard.ie Website, you acknowledge that you have read, understood, and agree to be bound by this Returns Policy.